All County Objectives

In Progress
# 418

Service Desk

By December 2024, Information Services will engage all service desk staff and department liaisons to develop baseline metrics for a new service desk system that incorporates industry-standard business workflows.

Key Steps

1 2 3 4
Establish baseline metrics with participation from service desk staff and County users. Make adjustments to internal systems to enable measurement and reporting. Train and test new system with users, and engage with service desk staff to review what data points really make a difference. Adjust metrics and processes based on feedback from internal staff and external users.
Original End Date:
12/31/2024 Develop baseline metrics 30%