All County Objectives

# 8

Debt Collection

By December 2020, the Auditor-Controller will fully transition to a modern computerized collection software and updated collection procedures to efficiently collect debts owed to the County.

Verification link/documentation

Key Steps

1 2 3 4
Upgrade from old legacy software to modern collection software. Complete training and implementation plan. Cross-train collections staff on all system functions to ensure continuity of operations. Complete ongoing file reviews until database is current and reflects mandated collections that are viable. Identify whether integration of electronic payments acceptance is a viable options for Collections.
Plan Reference: Collaborating Depts:
6.D.i CAO System Upgrade 100%