All County Objectives

# 211

Public Works IT

By June 2022, Information Services will subsume Public Works Information Technology (IT), providing consolidated IT support and eliminating system redunancies.

Key Steps

1 2 3 4
Consolidate Public Works staff into System Admin and IT support groups, and ensure training on RT, ticket workflow, and service level agreements are met. Complete analysis of Public Works infrastructure. Merge or replace redundant infrastructure with existing Information Services' storage or servers. Transition Public Works IT support calls to the Information Services IT Support desk.
Plan Reference:
6.A.ii Transition of Public Works IT 100%