All County Objectives

# 127

Permit Center Service

By December 2021 June 2021, Planning, in collaboration with Information Services, will identify and implement changes to ensure optimal use of technology to support internal and external customer service goals.

Key Steps

1 2 3 4
Ensure all permitting agencies use the same database tracking software; identify gaps, budget, procure and install software. Create a fully-integrated "Development Services" function-based website. Develop a schedule to improve and integrate on-line informational materials and increase types of permits available online. Implement changes that address obstacles to the functioning of E-Plan electronic plan submission, make it easier for public to use.
Plan Reference: Collaborating Depts:
2.B.i, 6.A.ii DPW, ISD, HSA Database Upgrade 100%