| Establish monthly PCT meetings of key staff from each permitting division/department for collaboration, cross-training, problem-solving and team-building. |
Work to review existing timeframes that establish deadlines for plan check comments by agencies; and revise to ensure aggressive yet realistic times, by class of permit. |
Review existing counter materials to identify needed updates, and then implement a program of updates which will be completed. |
Ensure that public counter staff know codes and permit processes, are trained for consistent answers to questions, and are cross-trained to understand other departments' roles. |