All County Objectives

# 44

Customer Experience

By December 2021 June 2020, Information Services will seek to increase customer departments' satisfaction by 10% with service delivery based on survey results.

Key Steps

1 2 3 4
Create two types of customer satisfaction surveys that measure our satisfaction with our service. Create system generated email upon ticket resolution that asks one question and a multi-question survey to our customers.    
Plan Reference:
6.A.ii 10% Increased Satisfaction 100% (10%)