All County Objectives

# 64

Clinics Wait Times

Clinics continues to work to reduce wait times. COVID significantly changed the model for health care, and Clinics is currently expanding telecare and other options to access medical services.
By June 2021, Health Services will increase access to health care by decreasing the wait time for the next available appointment from an average of 1.3 days down to zero days.

Key Steps

1 2 3 4
Hire additional providers and support staff. Review administrative procedures and training guides for efficiencies. Train staff on scheduling and other administrative procedures. Utilize all new exam room space. Assess provider patient capacity. Provide additional training and resources to maximize capacity.
Plan Reference: Collaborating Depts:
Baseline: Progress:
1.A.i, 1.A.ii PER 0 Day Average Wait Time 1.3 15% (1.1)